Privacy policy

1. Data controller

PBR Consulting Co., Ltd. (Find Easy brand)

Building Quant (head office), 6th floor, unit 7, Soi Sukhumvit 25, Sukhumvit Road, Wattana, Bangkok 10110, Thailand

Tax ID: 0105562006412

Contact for any question about your data: [email protected]

2. What you can do without sharing anything

Browsing listings, neighbourhoods and content on the website and in the app requires no account and no personal data.

In the iPhone app, your favourites, your visit notebook and your reminders stay on your phone only. They are never sent to us.

If you allow location (“Near me”, “Near you”), your location is used only on your phone to compute distances to properties. It is not sent to us and not stored.

If you allow notifications after writing to the team, the app sends us a technical identifier provided by Apple, only to alert you of our replies. It is linked to your conversation, or to your account if you are signed in to “My space”, and deleted with it or with your account, or as soon as Apple reports it inactive.

3. Data we collect, and why

• Chat and contact form (website and app): your name, e-mail address, phone number if you provide it, your messages, the chosen language and the page or listing you write from. Purpose: answering your request and following up, by chat or e-mail. If you write from the app while signed in to “My space”, the conversation is linked to your account: you find it on all your devices and our replies reach you in the app, even outside office hours.
• E-mail exchanges with [email protected]: your address, messages and attachments. Purpose: answering you and following your project.
• “My space” account on the website, if you create one: name, e-mail, phone, search criteria, saved properties and requests (visit, question, property entrusted). Purpose: letting you follow your requests and find your saved properties.
• Partner area (advertising) and “Become a partner” sign-up: business name and category, website, contact person’s name, e-mail address, phone number, the message sent with the sign-up, billing details, campaign content (texts, images, logo) and invoices. Purposes: reviewing the sign-up, managing the business relationship and campaigns, and invoicing. Legal basis: pre-contractual steps requested by the business, then the performance of the contract and our accounting obligations.
• “Partner” / “Sponsored” spots: we count, per campaign and per day, how many times a spot was displayed (when actually visible on screen) and clicked. These counters are aggregated and anonymous: no cookie, no identifier, no personal data; your IP address is only used briefly, in memory, to prevent abuse, and is not stored. Purpose: measuring campaign interest and reporting to partners.
• These spots are sponsored links: they lead to the partner’s website, which applies its own privacy policy. A click does not pass any data about you from Find Easy to the partner.

Legal basis: your request (pre-contractual steps), the provision of our services, and our legitimate interest in following up our exchanges. We do not use your data for targeted advertising, we do not sell it, and the app does not track you across other apps.

4. Who can access your data

The Find Easy team (Pascal, May and their staff) handling your request.

Our technical providers, only to run the service: our server (database hosted by Find Easy in Bangkok), Cloudflare (secure delivery of the website), OVHcloud ([email protected] mailbox, servers in Europe), Google Fonts (website fonts, which receives your IP address) and Apple (app distribution).

If you ask us to, and only for your project, we may pass your contact details to an owner or a partner professional (bank, insurance, visa…). They are bound to confidentiality.

If you contact us via WhatsApp or LINE, those services apply their own privacy policy.

5. Retention

Chat messages, forms and e-mails: 2 years after our last exchange, then deleted.

“My space” account: as long as the account exists; you can delete it yourself from “My space” or ask us to.

Partners: for the whole business relationship, then 2 years after the last exchange; declined sign-up: 2 years after the decision, or earlier on request. Invoices and accounting records are kept for the period required by Thai law (at least 5 years).

Technical logs: kept as long as needed for the security and proper operation of the service.

Data kept on your phone by the app: deleted when you delete the app or choose “New conversation”.

6. Your rights and data deletion

You may at any time request access to, correction or deletion of your data, or object to its use: write to [email protected] stating the e-mail address or phone number used. We reply within 30 days at most.

In the app, “New conversation” erases the conversation from your phone; to erase it from our servers too, write to the same address.

If you believe your rights are not respected, you may contact the Thai Personal Data Protection Committee (PDPC) or, if you live in the European Union, your national authority.

7. Security

Exchanges with the website and the app are encrypted (HTTPS). Access to data is restricted to team members, with role-based permissions. Without an account, the chat identifies your conversation with a random code kept on your device; our server only keeps a fingerprint of it. When signed in to “My space”, the conversation is linked to your account and only accessible after signing in.

8. Cookies

The website uses no advertising cookies and no audience-measurement tool. It only sets the cookies needed to sign in to “My space” or the partner area, and keeps in your browser the current chat conversation and, if you close the “Partner” banner at the top of the pages, that choice (as well as, for the team, the ads preview mode, for the duration of the visit).

9. Children

Our services are intended for adults. We do not knowingly collect data about people under 18.

10. Changes

We may update this policy; the last update date is shown at the top of this page. Significant changes will be announced on the website and in the app.